Return and Refund Policy
We are committed to ensuring your complete satisfaction with every purchase.
If you encounter any issue with your order, please do not hesitate to contact us. Our team will be pleased to assist you and find the best possible solution.
Returns & Exchanges
• Products may be returned within 7 days of purchase
• Items must be unused and in original condition
• Original packaging must be included
• Returns may be subject to a 15% restocking fee
• Exchanges may be made within 14 days of purchase
Non-Returnable Items
The following items cannot be returned or refunded:
• Custom flags
• Custom printed products
• Special orders
• Sale or clearance items
• Used or damaged items
Defective or Incorrect Items
If you receive a defective or incorrect item:
• Contact us within 7 days of delivery
• Include photos and your order number in your email
• We will arrange an appropriate solution
Shipping Fees
• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable
• Collect shipments will not be accepted